Frequently Asked Questions
Everything you need to know about Edmunds' premium gourmet food service.
How are perishable items packaged for shipping?
All temperature-sensitive products are packed in insulated thermal liners with non-toxic gel ice packs to ensure they arrive fresh and at the safe internal temperature.
Where do you source your ingredients?
At Edmunds, we partner exclusively with local sustainable farms and certified organic suppliers to ensure that every product meets our high standards for quality and ethical sourcing.
What is your return policy for food products?
Due to the perishable nature of our goods, we cannot accept returns. However, if your order arrives damaged or does not meet your expectations, please contact us within 24 hours for a full refund or replacement.
Do you offer options for specific dietary restrictions?
Yes, our website features dedicated filters for gluten-free, vegan, nut-free, and keto-friendly products. Please check the 'Ingredients' tab on each product page for detailed allergen information.
How can I track my delivery?
Once your order is dispatched, you will receive an email with a tracking number. We recommend monitoring this closely to ensure someone is available to receive and refrigerate the items promptly.
Can I schedule a delivery for a future date?
Absolutely. During the checkout process, you can select a preferred delivery date from our calendar to ensure your gourmet treats arrive exactly when you need them.